New clients
What your first visit looks like, what to bring, and answers to the questions we hear most.
Your first visit
01
Start with a consult
Fifteen minutes with your stylist before any color or big change. No charge, and no pressure to book.
02
We patch test new color
Trying a new color line? We test it at least 48 hours before your appointment.
03
Hear the price first
Your stylist confirms the price for your hair before starting. No surprises at the desk.
Big change? Consult first
Going lighter, fixing old color or cutting off a lot? Book a 15 minute consult first. Your stylist looks at your hair, asks what you want, and tells you the time and the price.
Bring photos of looks you like, and looks you don’t
Tell us about color or treatments from the last two years
Ask about upkeep: how often you’ll come back and what it costs
What to bring
Photos
Two or three looks you like. Screenshots are fine.
Color history
Box dye, highlights, smoothing or henna from the last two years.
Your products
What you use at home, so we can suggest what to keep.
Your everyday hair
Wear it the way you usually do, so we see how it falls.
Common questions
Booking
Can I book for someone else?
Do you take walk-ins?
Payment and tips
How do I pay?
How do tips work?
Cancel and late
How do I cancel or move my appointment?
What if I’m running late?
Kids
What age do you cut kids’ hair?
Can my kids come along to my appointment?
Access
Can you help if the booking page is hard to use?
Is there parking nearby?
Ready for your first visit?
Book online in about a minute, or text us and we’ll find a time with you.