Good to know
The same rules for every client, written in plain words. Your booking confirmation shows them too.
Cancellations and no-shows
Need to cancel or move your appointment? Do it at least 24 hours ahead online, by text or by phone, and there is no charge.
Changes inside 24 hours are charged 50% of the booked service. If you miss your appointment without telling us, we charge the full booked price.
Why we do this: a missed two hour color leaves a stylist with an empty chair we can’t fill on short notice.
Deposits
Color services longer than 2 hours need a 50% deposit when you book. The deposit goes toward your service.
Cancel more than 24 hours ahead and we refund it or move it to your new date. Inside 24 hours, it covers the late cancellation charge.
Late arrivals
We hold your spot for 10 minutes. After that, we may shorten your service so the next client isn’t kept waiting, or move you to the next open time.
Running late? Text (612) 555-0148 and we’ll tell you what we can do.
Redo window
Not happy with your cut or color? Tell us within 7 days. We’ll fix it at no charge, with the same stylist or another one you choose.
Kids
Kids are welcome for their own appointments. Please don’t leave children alone in the salon, and plan care for them during long color visits.
Gift cards
Gift cards don’t expire and have no fees. Use them for any service or product, and any balance stays on the card.
We can’t exchange gift cards for cash, except where state law requires it.
Photos of your hair
We only post a photo of you or your hair if you say yes in writing. You choose where it goes (our website, social media or ads), whether your face shows and whether we use your first name.
You can take back your permission any time by text, phone or email. We remove the photo from our website and accounts within 10 business days. Clients under 18 need a parent or guardian to sign.
Last updated November 10, 2026
Demo note: edit these policies to match your booking provider’s settings, so the site and your booking confirmation say the same thing.
This template helps you follow common rules for salon websites in the US. It is not legal advice.